By placing an order with HitechDesign, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:
The Client : The company or individual requesting the services of HitechDesign

HitechDesign: Primary designer/site owner & employees or affiliates.

General
HitechDesign will carry out work only where a completed Project Specification Document is signed and agreed by both parties. The Project Specification Document is deemed to be a written or verbal contract between HitechDesign and the client.

Intellectual Copyright:
HitechDesign will hold intellectual copyright of any material, including any source code and original images created for the client until payment of the final invoice. At this time it will become the property of the client.

HitechDesign cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Clients Responsibilities with Regard to Copyright:
In situations where the client provides images text and animations for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by HitechDesign in the construction of website(s) may have been purchased under license from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in other publicity material. The website owner is legally responsible for ensuring that this does not happen. If you require to use any images supplied by HitechDesign for other purposes please contact us for clarification.

Website Design
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, HitechDesign cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

The website, graphics and any programming code remain the property of HitechDesign until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by HitechDesign remain the copyright of HitechDesign and may only be commercially reproduced or resold with the permission of HitechDesign.

Database, Application and E-Commerce Development HitechDesign cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any additions to the brief will be carried out at the discretion of HitechDesign and where no charge is made by HitechDesign for such additions, HitechDesign accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to HitechDesign all materials required to complete the site to the agreed standard and within the set deadline.

Quotations
The price quoted to the client is for the work agreed on the quotation only and remains valid for 30 days from the date of the quotation. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

Deposits
A deposit of 25% is required with any project before any design work will be carried out. This figure does not include domain registration charges and at least one years' agreed site hosting which must be paid in full before design work is commenced. Deposits and domain registration and hosting costs are nonrefundable.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. We will pursue non-payment by taking legal action if necessary.

Registration Charges
All third party costs arising from the registration of a domain name shall be met by the Client. HitechDesign will register / transfer clients domain name(s) in the clients name, including a specified client contact, ensuring the client has full ownership.

Search Engine Promotion
HitechDesign are not responsible for the client's ongoing web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity. HitechDesign can offer advice on web marketing and website promotion under a separate contract if required

Website Hosting
Whilst HitechDesign recommends hosting packages for clientsto host websites, no guarantees can be made as to the availability or interruption of this service by HitechDesign cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

HitechDesign reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise.

HitechDesign will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Where applications or sites are developed on servers not recommended by HitechDesign, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Not all advertised services can be guaranteed to be available on hosting packages not specified by HitechDesign.

The client is expected to test fully any application or programming relating to a site developed by HitechDesign before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, HitechDesign will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief

Compatibility
HitechDesign will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed on and that it will function correctly when viewed with the web browsing software specified in the Project specification Document. HitechDesign will endeavor to ensure that all websites are viewable in Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla borrowers and a minimum screen resolution of 800 x 600 pixels. HitechDesign can offer no guarantees of correct function with all browser software. We do not guarantee any colour However, we will endeavor to and comply with clients' browser or screen resolution requirements.

Site Problems
Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today's Internet. It is highly unlikely that these will affect your website, and HitechDesign will endeavour to protect websites under their care from this as much as we can during its creation, but we cannot be held responsible for problems that develop on sites after we have handed them over to the client.

IMPORTANT!
HitechDesign do not require clients to agree to any binding long-term contacts. Clients are free to engage the services of other web design companies, agents, or similar if they feel HitechDesign have failed to provide a satisfactory level of service and HitechDesign will co-operate fully with any writen request from the client to transfer holding of the clients account. However, we ask that you do discuss this with us prior to perusing other Service Providers'. Where a client feels HitechDesign have not met expectations, we will endeavour to resolve the issue to the best of our ability.

Payment of Accounts
A deposit of 25% is required from any new client before any work is carried out. It is the policy of HitechDesign that any outstanding accounts for work carried out by HitechDesign or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with HitechDesign.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

Credit Card Payments
Credit card payments can also be accepted via our Paypal electronic invoice system. These are subject to a 4% surcharge.

If accounts are not settled or HitechDesign have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the clients credit rating.

Cancellation
Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

Complaints Procedure

Informal procedure
Anyone who experiences a problem with their web service provided by HitechDesign should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

HitechDesign will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to HitechDesign, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

HitechDesign reserve the right to amend these terms and conditions at
any time.

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